Refund and Cancellation Policy
- Trial. Every subscription starts with a 15-day free trial for one site and one camera. Your card is verified when you start the trial but not charged. Cancel at any time during the trial from your account and nothing is charged.
- Payments. After the trial, the subscription is charged in advance, monthly or yearly as you choose, on the same day as your first payment (your billing day), to the card on file. A charged month is not refundable.
- Cancelling a monthly subscription. You may cancel at any time from your account. The service continues to the end of the month already paid, and no further charge is made. That month is not refunded.
- Cancelling a yearly subscription. You may cancel at any time from your account. The service continues to the end of the current month of your subscription year, and the remaining full months are refunded: the amount paid for the year, divided by twelve, times the number of remaining months. For example, if you cancel during month 4, months 5 to 12 are refunded (8/12 of what you paid). A discounted yearly price is refunded on the amount actually paid.
- Who refunds. Refunds are made to the card used for the payment, by the payment partner that processed that payment (where the subscription was sold by a merchant of record, by that merchant of record), normally within 14 days of the cancellation.
- Failed payments. If a payment fails we tell you by email and retry. The service is suspended if payment is not received within 3 days, until your account administrator pays from the Subscription page.
- Errors. If you believe you were charged in error (for example twice for one month), write to [email protected] within 30 days of the charge; a confirmed error is refunded to the same card.
- If we end the service in your country, any period paid and not used is refunded.
The full terms are in the Terms of Service.